Help CenterA withdrawal can be held for a few ordinary reasons.
A standard security and compliance review
Some withdrawals go through a standard security and compliance review. It is a routine part of how withdrawals are handled and does not mean anything is wrong with your account. Your withdrawal is processed as soon as the review is complete.
Verification is outstanding
If identity, address, payment-ownership or source-of-funds documents have been requested, the withdrawal waits until they are received and accepted. See Why do I need to verify my account?
Wagering is not yet met
Every deposit carries a 1x wagering requirement, and bonuses carry their own. You can check your remaining wagering requirement in My Profile. See The 1x deposit wagering requirement.
You already have a withdrawal in progress
You can have one withdrawal in progress at a time. If a request is still pending, you can submit the next one once it has been completed. The daily limit on the number of requests and on the amount also applies — see Withdrawal limits.
A new withdrawal destination
The first withdrawal to a new crypto wallet address or new bank account is manually reviewed and confirmed.
Recent changes to your account
Where your email, password, phone number, 2FA or registered withdrawal details changed recently, a temporary withdrawal hold may apply while the change is verified. Deposits and gameplay stay available.
Name mismatch on a fiat withdrawal
Fiat withdrawals can only be made to an account in your own name.
If we need anything from you, we will ask by email, so please check your registered email. If you are not sure which applies, ask in live chat — we will tell you what your withdrawal is waiting on and what, if anything, you need to send us.