Help CenterReaching us
- Live chat — click the chat link on the site
- Ticket — click Contact us and raise a ticket
- Email — support@buunix.com
- Responsible gaming — responsiblegaming@buunix.com (handled with priority)
- Privacy and data — privacy@buunix.com
You can also browse FAQs through the help section in the chat.
For matters that need account verification, we may ask you to continue by email from your registered address, for your security.
Complaints
If you are dissatisfied with any aspect of the service, contact support first through live chat or support@buunix.com.
| Target | |
|---|---|
| Acknowledge receipt | 1 working day |
| Game-outcome disputes | 14 calendar days |
| Account disputes (payments, suspensions, bonuses) | 30 calendar days |
Where a complaint concerns the outcome of a game round, the game provider's recorded result is requested and is decisive.
Escalation
If a complaint cannot be resolved through our internal procedure, you may escalate it through the dispute-resolution mechanism of our licensing authority, set out at anjouangaming.com/regulatory-framework/third-party-complaint-policy.
A note on recordings
Communications between you and the company — including support chats and emails — may be recorded and retained for compliance, dispute-resolution and training purposes.