Help CenterBets are settled on the official result, as described in the sportsbook provider's betting rules (Parts I to VI of the Sports Betting Rules).
The sportsbook provider's settlement record is decisive for the result of an event.
My bet has not been settled yet
Bets are settled once the official result is confirmed. Some markets need additional verification from the results provider, which can take longer. If your bet is still unsettled well after the official result is confirmed, contact customer support with the bet ID.
Postponed, interrupted or cancelled events
These bets are handled under the Sports Betting Rules. Depending on the circumstances, the bet may stay open until the event is completed, or the selection may be voided and the stake returned. In a combination bet, voided selections drop out and the bet is settled on the remaining valid selections. Sport-specific rules are set out in the Sports Betting Rules.
If you disagree with a settlement
Contact support@buunix.com with the bet identifier. Complaints are handled under Section 19 of the Terms:
- we aim to acknowledge your complaint within 1 working day
- game-outcome disputes are targeted for resolution within 14 calendar days
- account disputes (payments, suspensions, bonuses) within 30 calendar days
Where a complaint concerns the outcome of a game round, the provider's recorded result is requested and is decisive.
If a complaint cannot be resolved through our internal procedure, you may escalate it through the dispute-resolution mechanism of our licensing authority: anjouangaming.com third-party complaint policy.
Market rules
Market-specific rules — what counts as a valid match, how voids and postponements are handled, settlement sources by sport — are set out in full in Parts I to VI of the Sports Betting Rules, published on the website.