Help CenterQuick answers about passwords, verification emails, two-factor authentication and keeping your account safe.
I forgot my password.
Select "Forgot Password" on the login page and enter your registered email address — we will send you a reset link. If you don't see the email, check your spam or promotions folder. If you no longer have access to your registered email, please contact customer support and we will assist you after verifying your identity.
I did not receive the verification email.
After registration, a verification email is sent to the address you registered. If you can't find it, first check your spam or promotions folder and make sure the email address you entered has no typos. If you still haven't received it, please contact customer support.
How do I set up two-factor authentication (2FA)?
Two-Factor Authentication (2FA) adds an extra layer of security to your account. Go to My Profile → Edit Profile → Security and connect your authentication app to enable it; you will then be asked for a verification code when signing in from a new device or when additional security checks are required. Keep the backup codes shown during setup in a safe place. We recommend enabling 2FA to protect your account.
How do I change my email address or password?
Go to My Profile → Edit Profile to change your password (Security) or your email address (User Settings). Changing your email may require additional verification, such as confirming the new address. Some verified personal details (such as name and date of birth) cannot be changed by you directly — please contact customer support if a change is needed.
I think someone has accessed my account.
Change your password immediately and contact customer support. We will guide you through the steps needed to secure your account, and identity verification may be requested during the process. As a precaution, enable Two-Factor Authentication (2FA) and never share your password or verification codes with anyone — BUUNIX staff will never ask for your password.
Is my personal information protected?
Yes. BUUNIX protects your personal and transaction data with industry-standard security measures, and your information is processed only in accordance with our Privacy Policy and applicable law. Please see our Privacy Policy for details.
I want to close my account.
You can request account closure through customer support. Please withdraw any remaining balance before requesting closure. If you would rather take a break from gambling, you can also use the cooling-off period or self-exclusion tools in the Responsible Gaming section instead of closing your account.
These answers are a guide. If anything here differs from our Terms & Conditions, the Terms & Conditions prevail.