FAQ: Withdrawals

Quick answers about withdrawal amounts, limits, fees and timing.

How do I withdraw money?

Withdrawals follow three simple steps: ① Select a payment method in the withdrawal menu. ② Enter the withdrawal amount and your wallet address (cryptocurrency) or account details (fiat). ③ Submit your request, and it will be processed after review. Before submitting, please check:

• If a wagering requirement is outstanding, your withdrawal may be restricted, and withdrawing while a bonus is active will cancel the bonus. You can check your remaining requirement in My Profile.
• Cryptocurrency withdrawals must go to a wallet under your control; fiat withdrawals can only be made to instruments in your own name.
• Additional verification (KYC) may be requested during processing.

For minimum amounts and fees by payment method, please see the related FAQ entries.

What is the minimum withdrawal amount?

The minimum withdrawal amount depends on the payment method. Cryptocurrency withdrawals start from the equivalent of $10, and the minimum amounts for other payment methods are shown on the withdrawal screen (cashier). Please note that blockchain network fees may apply to cryptocurrency withdrawals.

What is the maximum withdrawal limit?

Withdrawal limits vary depending on your VIP level and the payment method used. Per-transaction limits may apply to each payment method, and larger withdrawals may be processed in multiple installments in accordance with our internal criteria. Additional verification (KYC) may be requested during processing. Please refer to Section 7 of our Terms & Conditions for details.

What is my withdrawal limit?

Withdrawal limits are applied individually based on your VIP level and the payment method you use. You can confirm the limits currently applicable to your account through customer support. As your VIP level increases, your withdrawal limits increase as well. Withdrawals exceeding your limit may be processed in multiple installments.

Do higher VIP levels have larger withdrawal limits?

Yes. Withdrawal limits increase with your VIP level, meaning higher-level players can withdraw larger amounts in fewer transactions. You can confirm the limits currently applicable to your account through customer support. For more details on benefits by VIP level, please see our VIP Program page.

The withdrawal button will not work / I cannot make a second withdrawal.

If you have a withdrawal in progress (pending), you can submit your next withdrawal once that request has been completed. Withdrawals are also subject to a daily limit on the number of requests and the amount; any amount above your limit can be requested again the next day. Withdrawals may also be restricted while a wagering requirement is outstanding or a verification request is open. You can confirm the limits currently applicable to your account through customer support.

Are there withdrawal fees?

BUUNIX does not charge its own withdrawal fees. However, blockchain network fees may apply to cryptocurrency withdrawals, and certain payment methods may be subject to fees charged by the payment service provider.

Can I withdraw to a wallet different from the one I deposited from?

Yes. Cryptocurrency withdrawals do not need to go to the same wallet you deposited from — you may withdraw to any wallet address under your control. However, additional security checks may apply in certain cases, such as the first withdrawal to a new wallet address. For fiat payment methods such as cards or bank accounts, withdrawals can only be made to instruments held in your own name.

Do I need to verify before withdrawing?

Identity verification is not required for every withdrawal. However, BUUNIX may request verification documents at any time based on risk-based review — including at the point of withdrawal — and withdrawal processing may be placed on hold until any requested verification is completed. To ensure smooth withdrawals, we recommend completing verification in advance. Please refer to our KYC Policy for details.

How long does a withdrawal take?

Withdrawal requests are processed after review, and most are handled quickly. Requests that need additional checks (for example, an identity verification request) may take longer. Once approved, the time until funds arrive depends on the confirmation speed of the currency and network you chose. Please refer to the processing timeframe stated in our Terms & Conditions.

My withdrawal is pending.

Withdrawals are processed after review. If identity verification or additional checks are requested during review, the withdrawal may be held until they are completed — please check your registered email. If you have not received any request and your withdrawal has been pending beyond the timeframe stated in our Terms & Conditions, please contact customer support.

Can I cancel a withdrawal request?

A withdrawal request that has not yet been processed can be cancelled from your withdrawal history, and the amount is returned to your account balance. A withdrawal that is already being processed cannot be cancelled. If you are unable to cancel or need help, please contact customer support.

These answers are a guide. If anything here differs from our Terms & Conditions, the Terms & Conditions prevail.