Help CenterQuick answers about game fairness and errors, playing from abroad, and the tools that help you stay in control.
Are the games fair?
Yes. Casino games at BUUNIX are supplied by licensed game providers and use certified Random Number Generator (RNG) technology, so outcomes are determined at random. Live casino games are streamed in real time with real dealers. BUUNIX has no influence over game outcomes.
A game round is not settling immediately.
In rare cases, the game provider may take extra time to finalise a round. Please allow some time for the round to complete — the result will then be reflected in your balance. If it still isn't reflected after a while, contact customer support with the game name and the approximate time.
An error occurred during a game (freeze, forced close, incorrect payout).
Where a game malfunction is confirmed, the bets and payouts of the affected round are void and the stake is returned. Please contact customer support with the game name, the time it happened and, if possible, a screenshot, and we will review and resolve it. If your connection drops, the round in progress is completed according to the game provider's rules.
May I play using a VPN?
Whether you can use BUUNIX depends on the laws of the country or region where you are actually located and the list of restricted jurisdictions (Schedule 1) in our Terms & Conditions. Accessing the service in a way that hides or misrepresents your actual location is a violation of our Terms & Conditions, and if use from a restricted jurisdiction is identified, your account may be restricted or subject to measures under the Terms & Conditions. If you are unsure whether the service is available in your region, please contact customer support.
I am travelling. Can I keep playing?
Access to the service is determined by the country or region where you are currently located. If you are traveling in a region where the service is available, you can continue playing as usual. However, in jurisdictions included in the restricted list (Schedule 1) of our Terms & Conditions, access to the service may be restricted while you remain in that region. In that case, your account and balance remain intact, and you will be able to access the service again once you are in a region where it is available. If you would like to check availability for your destination before traveling, please contact customer support.
How do I set a deposit limit?
You can set a deposit limit yourself in the Responsible Gaming section of your account settings. Simply choose the period and amount you want; once your limit is reached, further deposits are restricted until the period ends. Lowering your limit is possible at any time. Increasing or removing a limit may not take effect immediately — please see our Responsible Gaming Policy for details. In addition to deposit limits, we offer other responsible gaming tools including loss limits, wager limits, session time limits, cooling-off periods, and self-exclusion. If you need assistance, please contact responsiblegaming@buunix.com.
I want to take a break — how do I set self-exclusion or a cooling-off period?
You can set a cooling-off period or self-exclusion yourself in the Responsible Gaming section of your account settings. A cooling-off period temporarily restricts access to your account for the period you choose and is lifted automatically when it ends. Self-exclusion blocks your account for a longer or permanent period; once set, it cannot be lifted until the chosen period ends, and you may not open a new account during that time. You can also request it by email at responsiblegaming@buunix.com. Please see our Responsible Gaming Policy for details.
These answers are a guide. If anything here differs from our Terms & Conditions, the Terms & Conditions prevail.