Help CenterAn account is dormant if there has been no login for twelve (12) consecutive months.
We do not charge dormancy, inactivity or account-maintenance fees. Your balance is not reduced for being inactive.
If a dormant account holds a balance, we will try to contact the account holder using the registered contact details. Where the holder cannot be reached after reasonable attempts, the balance is handled in accordance with our licence obligations.
To keep an account active, simply log in.