Help CenterYou can close access to your account for a period of your choosing. Just say so in your request — through responsiblegaming@buunix.com, live chat, or your account settings where available.
What we will do
We process the request without trying to talk you out of it, without offering you incentives to stay, and without delay. It takes effect as soon as practicable and at the latest within 24 hours, and you receive confirmation once it is active.
During an exclusion
- you cannot log in, deposit or play
- you are removed from all promotional communications
- pending withdrawals of verified funds continue to be processed normally
It cannot be reversed
An exclusion cannot be reversed or shortened during its term — this includes the 24-hour and 7-day options. A permanent self-exclusion cannot be reversed at all.
Please choose the period deliberately.
Do not try to get around it
You must not attempt to circumvent an exclusion, including by opening a new account or using someone else's. Where a circumvention attempt is detected the new account is closed, deposits are returned and winnings are forfeited under the Terms.
Make it stick
If your gambling feels out of control, combine self-exclusion with:
- blocking software on every device — we refer players to GamBan
- bank-level gambling blocks, where your bank offers them
- handing control of finances to a trusted person for a period
- removing stored payment methods
- asking your other gambling providers to exclude you as well
- independent support